HOTEL INFORMATION
Here you’ll find all the essential information you need to ensure a comfortable visit to Winnipeg. Additional information may be found in our FAQ's, or if you're looking for something specific please Contact Us directly and we'd be happy to assist.
EMERGENCY SERVICES
For emergencies: Dial 0 or 911
AIRLINE & AIRPORT INFORMATION
Inn at the Forks is located approximately 6 km from James Armstrong Richardson International Airport. Rideshare or Taxi fare is approximately $25-$40* one way.
*Estimate only
Winnipeg James Armstrong Richardson International Airport Information - (204) 987-9402
Security Screening Wait Times for Winnipeg James Armstrong Richardson International Airport:
https://www.catsa-acsta.gc.ca/en/airport/winnipeg-james-armstrong-richardson-international-airport
Arrivals: https://www.ywg.ca/en/passengers/flights/arrivals/
Departures: https://www.ywg.ca/en/passengers/flights/departures/
Air Canada - www.aircanada.com
Air Transat - www.airtransat.com
West Jet - www.westjet.com
Delta Airlines - https://www.delta.com
United Airlines - https://www.united.com/
Calm Air – www.calmair.com
Bearskin Airlines - https://perimeter.ca/
ATM
An ATM is located on the lobby level near the north entrance, across from the Riverstone Spa.
BABY
Complimentary cribs, playpens, and wash basins are available upon request through our Housekeeping Department, subject to availability. Please dial 0 to reach the front desk or scan the QR code in your room to text us.
BAGGAGE HANDING & STORAGE
Luggage assistance and baggage storage are available at no charge. Please dial 0 to reach the front desk or scan the QR code in your room to text us.
BANQUET MEETINGS & FACILITIES
For banquet, meeting, and conference services, please dial 0 to reach the front desk or scan the QR code in your room to text us.
BUSINESS SERVICES
Our Business Services are available 24 hours a day and include faxing, photocopying, and printing. Charges may apply. For special office services, please dial 0 to reach the front desk or scan the QR code in your room to text us.
CHECK-IN & CHECK-OUT
Check-In Time: 3:00 PM
Check-Out Time: 11:00 AM
For early check-in or late check-out requests, please dial 0 to reach the front desk or scan the QR code in your room to text us. Fees may apply.
COTS & ROLLAWAYS
Cots or rollaway beds are available at no charge. Please contact Housekeeping for assistance by dialing 0 to reach the front desk or scan the QR code in your room to text us.
DRY CLEANING & LAUNDRY
Laundry and dry cleaning bags are provided in your room. Items dropped off at Guest Services before 8:30 AM will be returned the same day by 6:00 PM (service available Monday to Saturday, excluding holidays). For assistance, dial 0 to reach the front desk or scan the QR code in your room to text us.
EMERGENCY
For emergencies: Dial 911 immediately
+ Dial 0 to reach the Front Desk
Familiarize yourself with emergency exits and fire alarm locations upon arrival.
In Case of Fire:
- Immediately pull the nearest fire alarm.
- Close all doors to contain the fire, and dial "0" to alert the hotel operator. If the operator is unavailable, dial 911 for emergency services.
- Do not attempt to fight large fires. Use the fire extinguisher for small fires only.
- If an alarm sounds while in your room, take your key and check the door with your hand. If it’s cool, open it and proceed to the nearest exit. If smoke or darkness is present, stay low and hug the walls. Before opening any exit door, check for heat. Once safe, proceed to the ground level.Exit via the nearest stairwell—elevators will not function during an alarm. Stay calm and avoid rushing.
- If the exit is blocked or smoke fills the stairwell, return to your room, as it’s the safest place. If you cannot leave, dial "0" or 911, and inform emergency services of your location. Seal the door with wet towels and keep windows clear of fabric to prevent ignition. Fill the bathtub with water, and use waste bins or ice buckets to carry it. Signal for help by hanging a wet sheet out the window.
Hospital: The closest Emergency Room is located at St. Boniface Hospital located at 409 Tache Ave. in Winnipeg, MB. More information can be found here: https://stbonifacehospital.ca/patient-care/clinical-programs/emergency/
EXPRESS CHECK-OUT
For guests who have secured their account with a credit card, an express check-out option is available on your TV for review. If correct, simply leave your keycards in your room and the charges will be processed automatically and emailed to the email address on your profile.
ENVIRONMENT
Inn at the Forks is committed to achieving the highest possible standard of recycling, green product usage, and energy conservation. We employ cutting-edge technologies, policies, and programs that set the international standard for sustainable hotel operations. Some of our green initiatives include:
// We encourage the reuse of bath towels and linens.
// If you do not want your towels changed, please hang them up. If you wish to have your towels changed, please place them in the tub.
// An environmental management card is located on the nightstand. To have your sheets changed daily, please place the card on the bed; otherwise, your sheets will be changed every second day.
// In-room recycling is offered. A recycling box is located under the luggage rack.
// We recycle glass, plastic, aluminum, steel, paper, and cardboard, expired computers and electronic devices, and waste cooking oil.
// We compost all food waste and takeout containers.
// We use potato and corn-based eco products.
// We feature organic food products and local food sourcing.
// All menus and paper supplies are printed on FSC Certified recycled paper with vegetable inks.
// All chemicals, soaps, and cleaning products meet green standards.
// All in-room spa amenities are free of animal testing.
// We provide pencils rather than pens for in-room and conference use.
// We use reusable cloth laundry bags.
// We donate all expired linens to charity.
// We donate all unused hotel shampoo, conditioner, and body wash to local homeless shelters and other charities.
// We utilize photocell and motion sensor lighting throughout the hotel.
// We use water control systems whenever possible.
// Our mechanical systems include heat recovery and energy management controls.
FIRST AID
Trained First Aid and CPR personnel are on-site for your safety. First Aid kits are available throughout the hotel, including Guest Services, Housekeeping, Kitchen, and Banquets.
FITNESS FACILITY
Our Fitness Room, located on the second floor, is open daily from 6:30 AM to 11:00 PM. It includes various cardio and weight machines. We also offer complimentary access to the Assiniboine Athletic Club for swimming. Please dial 0 to reach the front desk or scan the QR code in your room to text us.
FOREIGN EXCHANGE
Currency exchange is available for US dollars (up to $100 per person, per day). For additional exchange services or banking locations, please dial 0 to reach the front desk or scan the QR code in your room to text us.
GIFT CARDS
Gift Cards for the Hotel, Restaurant, or Spa make the perfect gift. Digital or Physical gift cards for all areas of the Hotel can be purchased online at www.riverstonespa.ca/gift-card or at the Hotel Front Desk.
HOUSEKEEPING
Daily housekeeping services are provided. If you do not wish to receive housekeeping services during your stay, please turn on your "Do Not Disturb" indicator in your room. For housekeeping services upon request, please dial 0 to reach the front desk or scan the QR code in your room to text us.
ICE, SOFT DRINKS, & VENDING
Ice and soft drink machines are located on the second floor. For ice delivery to your room, please dial 0 to reach the front desk or scan the QR code in your room to text us.
LOST & FOUND
Please contact Housekeeping by dialing 0 for lost items. Found items are held for 30 days and then discarded. Shipping charges apply for returning lost items.
MOVIES (IN-ROOM)
For a complete list of pay-per-view movies, please refer to the menu option on your television.
PARKING
Please visit the front desk prior to parking your vehicle. Upon arrival, we welcome you to pull into the front loop of the hotel while you check in, get your keys, and register your vehicle for overnight parking. Self-parking is available for a charge of $22 per night, per vehicle. Parking charge is subject to change. All parking at The Forks is paid parking only. Free parking is unavailable.
POSTAL SERVICES
If you require postage stamps or assistance with postage delivery, please dial 0 to reach the front desk or scan the QR code in your room to text us.
PERSONAL GROOMING & AMENITIES
Forget something? A selection of amenities is available from the Front Desk. Charges may apply. View the Extras + Essentials Menu to request an item.
RESTAURANT
SMITH Restaurant is located on the lobby level and serves breakfast, lunch, dinner, and late-night. Features and Live Music are offered on select days. For more info, visit www.smithrestaurant.ca
ROOM SERVICE IN-ROOM DINING
Coming Soon!
SAFETY & SECURITY
Safe: All rooms are equipped with a personal safe. Follow the instructions inside the safe to store your valuables.
Door Features: Your room has a double lock, and a door viewer to provide you with security. We recommend that the double lock and chain be used whenever you are in your room. When you leave the room, ensure that your windows and doors are closed and locked securely.
Privacy: Use the Do Not Disturb indicator to prevent interruptions.
Identification: When someone knocks, verify their identity via the door viewer before opening. All guest service associates are required to wear name tags and uniforms that identify them as staff. Please feel free to ask them to see the name tag clearly before you open the door. Do not hesitate to dial "0" and speak with the operator if you are uncomfortable or unsure of any person that comes to your door.
Room Number: Your room number will be written on your key card holder and pointed out to you by our Guest Service Agents. This ensures that your room number stays private and confidential. Never announce your room number or invite strangers to your room.
Hotel Entrances: The North Entrance is keycard access only between 11:00 PM - 6:00 AM daily
Elevators: Keycard access is required for all guestroom floors
SMOKING & DAMAGES
All guest rooms and public areas are nonsmoking, including the use of e-cigarettes, tobacco, and cannabis products. Designated smoking areas are located outside of the hotel. The hotel reserves the right to charge a $250 fee for in-room smoking.
Lit candles are not permitted in guestrooms. Additional damages incurred to any guestroom are subject to administrative, cleaning, and damage fees as determined by the hotel.
SPA
Riverstone Spa is open daily and is located on the lobby level of the hotel. Riverstone Spa offers various treatments including manicures, pedicures, facials, body treatments, medi-spa treatments, and massage therapy. For services, appointments, and hours, visit www.riverstonespa.ca or dial 0 to reach the Front Desk.
Spa Boutique: Shop a selection of skincare, bath, and home products at Riverstone Spa. Open during regular business hours.
Spa Pass: Enjoy the steam room, sauna, and spa lounge with the Spa Pass. Appointments are not required to use the Spa Pass. Based on availability. To check availability, dial 0 to reach the Front Desk.
Last-minute Spa appointments may be available during your stay! Check availability online at www.riverstonespa.ca, dial 0 to reach the front desk, or scan the QR code in your room to text us.
TRANSPORTATION
Airport Limousine: Private airport limousines can be arranged through Guest Services by dialing 0. Please call ahead for reservations.
Car Rental
Alamo - 1-877-222-9075 or (204) 925-3448
AVIS - 1-800-879-2847 or (204) 989-7521
Budget - 1-800-268-8900 or (204) 779-2422
Discount - (204) 287-8002
Enterprise - 1-800-736-8222 or (204) 284-2300
Hertz - 1-800-263-0600 or (204) 925-6600
Thrifty - (204) 949-7620
Winnipeg U-Drive - (204) 415-0982
Bus Service
Public bus transportation is available in front of the hotel with access to all areas of Winnipeg. Please contact Guest Services by dialing 0 or scan the QR code in your room to text us.
Taxi
A taxi stand is located directly outside the hotel front doors. For assistance with arranging transportation, please contact Guest Services by dialing 0 or scan the QR code in your room to text us.
Via Rail
The Via Rail station is located in The Forks and is within walking distance of the hotel. Via Rail telephone number: 1-888-842-7245.
Rideshare
Rideshare services in Winnipeg include Uber and Lyft. Download the apps to your phone to access ridesharing services.
TELEPHONE
In-House Calls (All Rooms): Touch 7 + Room Number
Local Calls: Dial Area Code + Number
Long Distance (North America) Direct: Dial 1+ Area code + Number
Long Distance (International) Direct: Dial 011 + Country Code + City Code + Number (charges apply)
Directory Assistance: Dial 411 (charges apply)
Emergency: Dial 911
Messages: When you have messages waiting on your voicemail, the Message light on your telephone will flash. To retrieve your messages, press the Message button on the telephone and follow the on-screen instructions.
WINDOWS
All guestrooms have operable louver windows to allow fresh air from the outside. Please ensure your window is closed when you leave your room.
WI-FI ACCESS
High-speed wireless internet is available in all guestrooms and public spaces in the hotel. Your PASSWORD is located on your key packet that you were given upon check-in. For additional assistance, please dial 0 to reach the front desk or scan the QR code in your room to text us.
WAKE-UP CALLS
For wake-up calls, please dial 0 to reach the front desk or scan the QR code in your room to text us.